Refund Policy
We thank you for deciding to donate to Refugee Girls Worldwide USA inc. (RGW). Please carefully review all information below.
1. Donations made are non-refundable.
2. Error in the amount of donation:
Exceptions may be made on a case-by-case basis for genuine errors in the amount of donation, for online donations using a debit or credit card (e.g. mistake made by hitting the “Submit” button twice or entering an incorrect amount). You have 30 days to notify RGW in writing of such an error by sending an email to info@rgwusa.org, including the information in Section 4 below.
3. Cancelling recurring donations:
Donors making recurring donations may cancel future donations by sending a cancellation email to info@rgwusa.org, including the information in Section 4 below. For requests received before the 15th of the month, payments will stop the following month.
4. Please provide all of the following information in your e-mail notices:
Your full name
Transaction date (in case of recurring donations, the date of the monthly transaction)
Transaction/donation amount
Transaction ID (the 10-digit number provided to you after you submit your donation)
Detail of request. If you are requesting a refund for an error in the donation amount, please describe the nature of the error.
Please DO NOT include your credit card information in any e-mail message to RGW.
5. If you have any questions, please contact us at info@rgwusa.org.